The action map was created based on the problems stated above, as well as the objectives and requirements & constraints outlined in the challenge post.

Following these criteria, we thoroughly reviewed the provided sources to ensure alignment with expectations. Our curriculum was built around three core areas: recognizing customer appearance and behavior, and—most importantly—mastering the jewelry handling protocol.

To ensure learners build awareness before applying their knowledge, we first introduced the challenges they are likely to face, providing a concise overview of key concepts.

Next, we designed an interactive experience where learners would meet a customer and apply what they had learned through direct interaction. The flow of this experience was carefully structured based on the requirements of the e-learning project.

The final structure includes:

• Applying the jewelry handling protocol in a hands-on way to reinforce learning.
• Assessing customers by rating their level of suspicion based on their appearance.
• Engaging in dialogue-based scenarios to interact with them and practice decision-making.

The storyboard was written based on the Action Map, ensuring alignment with the challenge requirements. We carefully followed the instructions outlined in the challenge post while structuring the content.

We focused on incorporating dialogues and creating a branching scenario, making the experience more interactive. Since the final product needed to be scenario-driven, we built it around the selected actions in the Action Map to prevent information overload.

The dialogues were crafted to match the characters’ risk levels—low-risk and high-risk customers. Throughout the process, we aimed to maintain a friendly and natural tone to enhance engagement.

Once we were confident that our text-based storyboard provided an engaging, learner-centered experience, we moved on to the visual storyboard. This process was closely integrated with graphic design, allowing us to view each page, compare them, and ensure consistency throughout the project.

We already had our style guide in place, but we also explored images of jewelry stores for additional inspiration.

One of the most exciting parts of this process was creating the characters with the help of AI—something we were thrilled to experiment with! We were especially happy with how well the characters maintained consistency throughout the project.

To enhance the visuals even further, we incorporated 3D assets for both the cover and end pages, creating a more immersive and visually engaging experience to keep learners actively involved.

Our first draft was a visual mock-up, but the real challenge began when we had to bring our ideas to life. Our goal was to create a real-world experience that focused on practicing the jewelry handling protocol.

One of the biggest challenges was integrating isometric assets into the jewelry handling protocol challenge. We initially attempted to use drag-and-drop interactions, but they didn’t work well with the isometric design.

We kept refining our approach—translating our ideas into screens and iterating continuously—until we achieved a more realistic and purpose-driven experience. In the end, we believe that teamwork played a key role in helping us get as close as possible to our vision.

Once I was fully confident in the look and functionality of my prototype, I developed the topic-related slides and scenario-based slides, iterating on them until we felt satisfied. I also made several refinements based on testing and feedback to further enhance the learning experience.

Our biggest challenge was time—we believe that with more of it, we could have incorporated even more features. However, we prioritized what mattered most: meeting the objectives, requirements, and constraints.